Return Policy

At TheSportall Ltd, we want you to be 100% happy with your purchase. If something’s not right, here’s how we handle returns and refunds.

🏷️ 30-Day Return Guarantee

You can return eligible items within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused, unworn, and in its original packaging
  • You must have proof of purchase (e.g., order number or receipt)
  • The item must not be excluded (see “Non-Returnable Items” below)

🔄 How to Return an Item

  1. Email us at support@goldenflicker.com with your order number and reason for return.
  2. We’ll reply within 1–2 working days with return instructions.
  3. Pack the item securely and send it to the return address we provide.

📦 Return shipping costs are your responsibility unless:

  • The item arrived damaged, defective, or incorrect
     In those cases, we’ll cover return shipping and offer a replacement or full refund.

💸 Refunds

Once we receive and inspect the returned item, we’ll process your refund within 5–10 business days to your original payment method.

You’ll receive an email notification when the refund is issued.
Note: Refund times may vary depending on your bank or payment provider.

🚫 Non-Returnable Items

We do not accept returns on:

  • Used sporting goods (e.g., balls with visible signs of use)
  • Personalised or custom-made items
  • Gift cards
  • Final sale or clearance items (unless faulty)

🔁 Exchanges

Want a different size, colour, or item?
Please follow the return process above and place a new order for the item you want.

⚠️ Damaged or Faulty Items

If you received a damaged, faulty, or wrong item — we’re truly sorry!

Please contact us within 7 days of delivery:

  • Send an email to support@goldenflicker.com
  • Include your order number and photos of the item and packaging

We’ll fix the issue with a replacement, store credit, or full refund (your choice).

🇬🇧 UK Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. You’re always protected under UK law.

📬 Questions?

Still not sure about something?
We’re here to help — just email us at support@goldenflicker.com and our team will sort you out.