Golden Flicker Ltd.
Email: [email protected]
Address: 3 Winchester Rd, Mid Mossdale, DL8 5SP, United Kingdom
At Golden Flicker Ltd., we want to ensure that you are satisfied with your learning experience. If for any reason you are not satisfied with a course or service, please review our refund policy below:
1. Eligibility for Refunds
Refund requests can be made within 14 days from the date of purchase for online courses, provided that:
- The course has not been fully accessed or completed.
- You have not received a certificate of completion for the course.
Refunds will not be issued if:
- You have completed more than 50% of the course content.
- You have received a certificate or accreditation for the course.
- You are dissatisfied with the content or quality of the course but have completed it in full.
2. How to Request a Refund
To request a refund, please email us at [email protected] with the following information:
- Your full name
- Email address used for the purchase
- Course name
- Order ID
- Reason for requesting the refund
We will review your request and process the refund within 7 business days.
3. Refund Process
Once a refund is approved, the payment will be returned to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
4. Exceptions
- No refunds will be granted for physical products or materials (if applicable).
- Refunds are not available for subscription-based services after the billing cycle has started.
- Refunds may not be provided if you have violated our Terms and Conditions or engaged in misconduct during the course.
5. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the revised effective date.